Customer Update May 2020

COMPANY UPDATE:

Order Processing & Deliveries

We are currently operating with reduced staff at our headoffice and warehouse and due to this and in-house safety guidelines we are unable to guarantee orders placed before 1pm for same day dispatch. Order processing for standard orders is currently taking 1-2 working days, if Next Day Delivery is selected at the checkout, orders will arrive the next working day after dispatch. If your order contains a college kit, please allow 7-10 working days for delivery.

Orders are now being dispatched Monday to Friday.

Contactless Click & Collect

After careful consideration and following assessments to ensure the safety of our customers and staff, we have now started to offer a Click and Collect service at our Manchester cash and carry available Monday to Friday. (The store will remain closed on Sundays).

Orders must be placed online or by phone and be prepaid by card.

When ordering online please select Click and Collect as delivery method. For collection the same day, orders must be placed before 2pm Monday to Thursday or 11am on Fridays. Orders placed after this time will be ready the next working day. 

When your order is packed and ready, we will call or text you to arrange collection. Please do not come to the store unless your collection has been arranged.

Once you arrive in our car park please stay in your vehicle and call us so we can place your order at the collection point, you can then follow the onsite social distancing signs to collect your order safely.

If you are unable to collect after arranging a collection or if you want to add to an order that has been placed please contact as soon as possible on 0800 8818469.

Training Courses

Unfortunately we have had to cancel all our courses until further notice. If you have recently booked onto a course or have already started your course with us, we will be in touch as soon as possible with rescheduled dates.

Customer Service

Our freephone line is still in use if you have any questions or queries - 0800 881 8469 and our live chat facility and Facebook messenger is also still in use, response times may be delayed as we are working operating on skeletal staff but we will try to get back to you as quickly as possible.

We'll continue to keep you updated and if you have any questions or need any product or technical advice we'll be active through our social media pages and our Facebook group: NSI Nails UK so please get in touch.

This is a difficult time for everyone within the industry and we thank all our customers for their loyalty and support. The whole team at NSI sends you their best wishes and look forward to serving you again soon.

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