Terms of service
1/ Payment
All prices on this site are in Great British Pounds (GBP £).
We accept payment by Visa, Mastercard American Express, Apple, Google Pay, PayPal.
All card payments are processed securely by Shopify or PayPal. NSI (UK) Ltd does not see or store your full card details. Shopify uses SSL/TLS encryption to keep your payment information private and secure, and you can check a page is secure by looking for the padlock symbol in your browser’s address bar.
It is a condition of sale that legal ownership of all goods does not pass from NSI (UK) Ltd until payment has been received in full.
Once your order is received and payment has been accepted, we will send you a confirmation email with a unique order number. If you don’t receive this email within 12 hours of placing your order, please contact us on freephone 0800 881 8469 or by email at admin@nsinails.co.uk and we will confirm your order.
2/ VAT
All prices exclude VAT and are shown in Great British Pounds (GBP £).
VAT is added automatically to the items in your shopping basket, and the full amount of VAT you are being charged is shown at the checkout.
If you are entitled to claim back VAT, our VAT number is shown on your invoice.
3/ Delivery Charges
Delivery is charged at £7.50 and is subject to VAT.
Free delivery is available on orders of £45.00 net or more delivered to mainland England, Wales and Scotland.
This offer does not apply to deliveries to the Isle of Man, Isle of Wight, the Scottish Highlands, Shetland, Orkney, the Inner and Outer Hebrides or Northern Ireland. Deliveries to these areas are subject to courier charges based on the size and weight of the parcel, and our customer services team will contact you with a delivery quote.
Delivery charges are subject to change without prior notice.
4/ Delivery
All orders are sent by DPD on a next working day delivery service. To be despatched the same day, orders must be placed before 1pm Monday to Thursday or before 10am on Friday. Next day delivery excludes bank holidays and the Christmas period (24th December to 2nd January).
DPD does not take a signature on delivery. The driver takes a photo of the parcel at the point of delivery, and this is used as proof of delivery.
Customers can track orders and set delivery preferences, such as safe places, through the DPD app or website. Any delivery preferences or instructions given to DPD are the customer’s choice and are made at their own risk. NSI (UK) Ltd is not responsible for parcels that are lost, stolen or damaged after being delivered to a safe place, neighbour or other location chosen by the customer.
Risk in the goods passes to the buyer when the parcel is handed to the courier. NSI (UK) Ltd will assist with any claim against the courier for loss or damage in transit.
Orders over 10kg may be subject to extra delivery charges, which we will tell you about before your order is despatched. We are subject to the terms and conditions of our courier services.
Full details are set out in our Delivery Terms.
5/ Ordering Online
If you are placing your first order with NSI (UK) Ltd via the website, we may contact you and your order may be subject to a security check. Please allow an extra 48 hours for delivery. Please make sure a valid telephone number is provided with your order. If we need to contact you and no valid number has been supplied, your order will not be despatched until we have made contact.
Website users are responsible for maintaining the confidentiality of their online account and login details. NSI (UK) Ltd reserves the right to terminate accounts or cancel orders. The buyer will not be charged for orders cancelled by NSI (UK) Ltd.
NSI (UK) Ltd reserves the right to restrict or refuse any order at any time.
All content on this website is the property of NSI (UK) Ltd. No part of the NSI website may be copied, used, extracted, reproduced, duplicated, sold, resold or otherwise exploited for any commercial purpose without prior written consent from NSI (UK) Ltd.
6/ Force Majeure
The seller shall be entitled to cancel or delay delivery of orders if it is delayed, hindered or prevented from delivering through circumstances beyond its control. Such circumstances include (but are not limited to) industrial action, accident, fire, Act of God, or failure to deliver by a supplier or courier.
7/ Backorders
Goods are subject to availability. Any item which is out of stock, but for which payment has been received, will be sent as soon as the item becomes available. If you are not happy with the backorder and would like to cancel it or have a replacement, we will arrange this for you.
8/ Order Cancellations
Cancellations must be made in writing, by fax or email.
Cancellations by telephone will not be accepted.
If you cancel your order before it has been despatched, a fee of 5% will be deducted from your refund to cover the cost of administration and card processing fees.
9/ Claims for Shortages or Damaged Goods
All goods must be inspected on delivery, and claims for shortages must be made within 24 hours.
In the unlikely event that your goods are faulty, we will offer to replace them at no extra charge or give you a full refund. The faulty goods must be returned before a replacement is sent, so that we can claim from our supplier or courier.
Faulty goods must be reported to NSI within 5 working days. If we are not informed within this period, a refund will not be given.
If you are returning faulty goods, please email us before returning them. You will then receive a reference number, which must be included with your parcel.
If your parcel arrives damaged with the contents affected, please do not accept it, and contact us as soon as possible so that we can make a claim with the courier and resend your order. Any parcels that are not accepted will be returned to us.
All electrical goods bought from NSI UK include a 6 month warranty.
10/ Returns
Goods are not offered on a sale or return basis. If goods have been received in error, a returns authorisation must be requested and quoted with the return, and the goods must be returned within 14 days of purchase.
We will only accept products back if they are in perfect condition for resale. A 12% handling charge applies to returns that are not faulty or received in error.
We will not accept goods that have been used or opened, or packages that appear to have been deliberately damaged or tampered with in any way.
11/ Cancellations
Cancellations must be given in writing, stating the order number and returns reference, and must comply with the conditions below.
Cancellations by telephone will not be accepted.
Goods must be returned within 30 days of the cancellation. You are responsible for the safe return of the cancelled product(s) and for any postage charges incurred.
Refunds will be made within 30 days of the returned product(s) being received.
12/ General Terms
Goods are sold on the understanding that they will be used for their intended purpose. NSI (UK) Ltd accepts no responsibility for trained or untrained personnel using or misusing equipment supplied by NSI (UK) Ltd without qualified supervision. Colour swatches are shown as accurately as possible, but please be aware that some colours may vary depending on your monitor display.
NSI reserves the right to suspend accounts and cancel orders if:
- the buyer is unable to provide proof of a relevant and recognised qualification; or
- the buyer is found to be selling products through buy/sell websites, social media or third party websites.
NSI only permits NSI products to be resold through authorised distributors. Any unauthorised person(s) found to be selling NSI products will have their account, and any linked accounts, suspended with immediate effect.
13/ Trade Only
NSI (UK) Ltd supplies products strictly to trade users only and does not sell directly to the general public. All sales made by NSI (UK) Ltd are to trade users only, and NSI (UK) Ltd reserves the right to request details of qualifications at any time.
By placing an order with NSI (UK) Ltd, you confirm that you are not a consumer for the purposes of consumer credit legislation or sale of goods legislation, and that you are in business and purchasing the goods for the purpose of that business and not for personal use. You also confirm that you hold the required qualifications and insurance to use the products and equipment purchased from the seller.
14/ Special Offers
Special offers on this site are available on online orders only and cannot be used in conjunction with any other online discount available at the time. Offers and discounts are not available on orders for course bookings and/or college kits. Offers that include a free gift are limited to one per account, and subsequent orders placed within the offer period will not include the gift. All offers are subject to availability.
15/ NSI Reward Points
NSI Reward Points are only issued on orders placed directly with NSI (UK) Ltd, either by mail order, on the NSI UK website or in the NSI Cash and Carry in Manchester.
One point is awarded for every £50.00 net spent, and each point is worth £1.00 net. Reward points are only issued on orders paid in full. Points cannot be redeemed for cash, but can be redeemed against product purchases or training with NSI (UK) Ltd. Unclaimed Reward Points on accounts that have been dormant for 18 months or longer will be cancelled. If an account is formally closed, all Reward Points accrued but not redeemed will be cancelled. Credits for cancelled orders, backorders or returned goods will reduce your reward points if points were originally awarded on those items.
Reward Points are not available to college groups or bulk buying groups that already receive discounts on purchases. Reward Cards are non-transferable and can only be used on the account specified on the card.
Points can be redeemed by sending your reward card by secure post to NSI UK Ltd, James Nasmyth Way, Eccles, Manchester, M30 0SF, or by calling into the NSI Cash and Carry in Manchester. Reward Cards are the responsibility of the account holder/buyer and will not be replaced if lost. If you are returning your card by post, we recommend using a traceable service.
NSI reserves the right to discontinue any part of the reward scheme without prior notice.
16/ NSI Price Promise
Any price match is subject to the following conditions: the item must be sold by a genuine trade or wholesale supplier; the product must be identical in specification (i.e. size, brand and colour); and the product must be UK sourced and physically in stock for delivery within 48 hours. If you buy an item from NSI (UK) Ltd and find it cheaper elsewhere, send us your proof of purchase with full details. We will check the competitor’s price and conditions and refund the difference if appropriate. Additional charges, such as delivery, will be taken into account.
Although we endeavour to match prices, the price will not be matched if:
- the item is on a short term (less than 1 month) promotional offer or subject to an offer discount;
- the price is only available to certain customers, such as through individual fixed discounts; or
- the item is sold through home shopping channels, online auction sites or online-only stores.
17/ Legal Disclaimer
This is a UK site, and the laws of the United Kingdom govern any contract made by a user of this site. You consent to the exclusive jurisdiction of the English courts in all disputes arising out of or relating to the use of this website. All prices on this site are exclusive of VAT, and all transactions are made in Great British Pounds (GBP £).
18/ Unsolicited Email
NSI UK will not contact you unless:
- you consented to this when you ordered your goods (you have the option to agree or disagree to further reasonable communication from NSI on the order form); or
- you have subscribed to receive information about new products and special offers. You can unsubscribe from this service at any time by clicking the link in the newsletter.
19/ Customer Services
If you need to contact our customer services team, you can reach us by any of the following methods:
- Telephone: 0800 881 8469. Lines are open Monday to Thursday 8:30am to 5:00pm and Friday 8:30am to 1:00pm. Calls are free from a landline.
- Email: admin@nsinails.co.uk
- Fax: 0161 788 2861
- Post: NSI (UK) Ltd, James Nasmyth Way, Eccles, Manchester, M30 0SF
We will endeavour to reply to any complaint within 5 working days.
20/ Privacy Policy
NSI (UK) Ltd is committed to protecting your privacy. We are the data controller for the personal information we collect through this website and when you order from us, and we handle it in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
What we collect
- Your name, business name, delivery and billing addresses, phone number and email address
- Your account type and proof of your qualifications and insurance, where we ask for it
- Your order history, course bookings and reward points
- Payment details, which are processed securely by Shopify or PayPal (we do not see or store your full card details)
- Information about how you use our website, such as pages visited and the website that referred you
How we use it and why
- To process your orders, deliver your goods and manage your account. We need this to carry out our contract with you.
- To check that you are qualified to buy professional products, to prevent fraud and to improve our website and service. This is in our legitimate interests as a trade-only supplier.
- To keep accounting and tax records. We are legally required to do this.
- To send you news, product information and special offers, but only where you have agreed to receive them. You can unsubscribe at any time using the link in any of our marketing emails.
Who we share it with
We only share your information where this is needed to run our business. This includes our e-commerce and payment providers (Shopify and PayPal), our delivery courier (DPD), which receives your name, address, phone number and email address so it can deliver your order and keep you updated, our email marketing service (Shopify Email), our cookie consent provider (Cookiebot), and our IT providers, accountants and professional advisers. We may also share information where the law requires us to, for example with HMRC. We never sell your personal information.
Transfers outside the UK
Some of our service providers, including Shopify, store data outside the UK. Where this happens, we make sure appropriate safeguards are in place to protect your information, as UK data protection law requires.
How long we keep it
If you register an account but don’t place an order, we keep your account information for three years from your last activity, after which it is deleted.
If you have placed orders with us, we keep your order and accounting records for six years, as HMRC requires. If you ask us to close your account, we will close it and remove your personal details, except for the information we must keep for legal and accounting purposes.
If you unsubscribe from marketing, we keep a record of your email address so that we don’t contact you again.
Cookies
Our website uses cookies. Some are essential for the site to work, for example to keep items in your basket. Others help us understand how the site is used or support our marketing, and we only use these with your consent. Your cookie choices are managed through Cookiebot, and you can change or withdraw your consent at any time using the cookie settings link on our website.
Your rights
You have the right to:
- ask for a copy of the personal information we hold about you
- ask us to correct inaccurate information
- ask us to delete your information, where we no longer have a reason to keep it
- object to or restrict how we use your information
- withdraw your consent to marketing at any time
To make a request, email admin@nsinails.co.uk or call freephone 0800 881 8469. We will respond within one month.
If you are unhappy with how we have handled your information, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
This policy was last updated in October 2026.
Notice to customers: Although every effort has been made to make sure product descriptions and prices are correct at the time of publication, some products on the website may no longer be available as illustrated. We reserve the right to alter product and nail kit specifications without prior notice.
NSI Company Information
N.S.I (UK) Ltd
James Nasmyth Way
Eccles
Manchester
M30 0SF
Company Number: 02689666