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Returns Policy

Goods are not offered on a sales or return basis. If goods have been returned in error a returns authorisation must be requested and quoted with all returns and returned within 7 days of purchase.


We will only accept products back on the condition that the product(s) being returned are in perfect condition for re-sale. Please note there will be a 12% handling charge on returns that aren't faulty or received in error.


We will not accept goods that have been used, opened and packages that seem to have been deliberately damaged or tampered with in any way.



Claims for shortages or damaged goods


All goods received must be inspected on delivery and claims for shortages must be made with 24 hours.


In the unlikely event of your goods being faulty we will offer to replace these goods at no extra charge, or we will offer a full refund. The faulty goods must be returned before a replacement is sent to enable us to claim off our supplier or couriers. 


Faulty goods must be reported to NSI within 5 working days.  If we are not informed within this period a refund will not be given.


If returning faulty goods customers should inform us by email prior to returning the goods, you will then receive a  reference number, which must be sent, with your parcel.


If your parcel is damaged upon delivery you are covered by postal insurance and you are advised not to sign for the  parcel and to contact us as soon as possible for us to claim for the damaged items and resend your parcel.  Any  parcels that are refused a signature will be returned to us.


All electrical goods bought from NSI UK include a 6 month warranty.